Will never be bringing mine or my husband's vehicles here again! As far as my husband's truck, they left the outer tie rod nut without the pin after doing an alignment, regardless of the fact that that he handed the parts to them himself. This resulted in my husband's tie rod coming out while going down the road and ended up having to be towed back to the house! My car had a tire rotation done, very simple job, only for me to realize that they hadn't torqued down my front left wheel completely leaving me with the responsibility of getting a new wheel because they say "There's other contributing factors" It doesn't take rocket science to figure out that the only "contributing factor" was them not doing they're job, and not taking responsibility for they're screw ups. Will never ever be going back here again, not even recommend to somebody coming through town.
Get an extra star because the overall outcome was what I wanted. However the execution was bad and worthy of one star. 1.5 hours to plug and patch a screw in the tire. Not acceptable. I made an appointment a few hours in advance and the car made it on the lift on time, but then the crew went to lunch or something because it sat for a good hour without the tire on. Finally, when I checked the pressure later it was at 42 psi. Recommended is 34psi, max is 36 psi. None of this was the end of the world-type error but I will never go back and don't recommend others go there either.
Never got pushed into anything extra. Good deals. And quick service. Except the last few times my steering wheel has been left with grease on it. This time they also left a rag and the paper on the floor. I really shouldn't have to clean up after I get my car back. But the service has been good for years they're just getting a little sloppy.
Ordered tires for my F-150 via the NTB website on Monday. The website stated that my tires were available and could be installed on Saturday. Scheduled a 0800 appointment for Saturday. Received a call Friday evening and was told my tires did not arrive on the truck. Caller said they would phone me back Saturday to update me on the status...no call. A week later I have received no phone calls or updates. Decided to move on and found a better deal on better tires elsewhere. They must be doing pretty good business if they can afford to lose a customer that is ready to buy 4 tires.
I well overdue for an oil change in my car. I dropped by on a Sunday morning only to see that their board of appointments was pretty filled up. I must have looked down-trodden because when I said, "I guess I'm outta luck", the staff fit me in. At first, it was suggested that I try to come back later in the week since they are open to 7 pm but there are circumstances that prevent me from doing so right now. They were very accommodating to me, quick and efficient and took one less stress off my mind. Thank you for fitting me in.
Ntb National Tire Battery is a US Car Repair based in Havelock, North Carolina. Ntb National Tire Battery is located at 174 US-70, Havelock, NC 28532, USA.
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