I should mention that this car has heated seats and multiple power seat options so if they didn't know what they were doing you can bet the seats would have been messed up. So thumbs up for this place. I really do like them and when I find a nice seat spring carriage for my driver's side seat I know exactly where I need to go to have the work done.
I was assured by the owner they would be ready on Monday. Monday I returned and again they did not start on them. One of the guys said he would recover it now and for me to return later. I returned later and it was rewrapped; however, the nuts were suppose to be replaced before wrapping them and they weren't, as I found out after trying to install them. I went back again and the owner said he would fix that, after 5 minutes he comes out and tells me I need to drill another set of holes and use a lag bolt to reattach the back rest, which is not the correct repair and would have broke in short time. In the end I had to properly fix what they messed up.
Very unorganized, no leadership, no proces. I was told my seat and back rest would be one day. After three days I went back to check on it since I did not receive a call. They had to search all over for my seat and backrest, I was asked to look around their shop to find it, I found them on the floor, untouched!
I had three terrific experiences with this company. The first time was maybe four years ago when I was ready to torch my 2003 Chevy Malibu for its collapsed driver's seat. Nobody wanted to tackle it anywhere and believe me, I looked. Someone locally said to try this place and they looked at it and said, "No big deal. We can fix it." And fix it they did, at less than what I would have expected. For the first time in years I was able to drive my car without back pain.
Highly recommend.
If I am able to update this review later I will post a link to a video I am editing showing what was done.
Extremely helpful! I had a rip in the convertible top to my 1995 Miata and these guys handled it perfectly and extremely fast. Great Value.
Wilson Blanchard
So last month I decided to ask them to have a go at doing something about the squishy driver's side seat. At the same time they recommended someone who could restore and re-color the leather (lots of bolster wear made them a bit rough to look at). I dropped the car off and the seats were removed for a gent named Michael Curl of Glass Pro Systems to do the restoration work. And holy cow, are they now gorgeous!
Very nic people. Did a great job on our car
I will never go back to these people.
Fast forward to last year and I purchased a lovely 1987 Mercedes Benz 560SEC with a passenger front seat that had a split along one seam. I asked if this was something they could resew and after looking at it they said it might be doable. The leather was a little bit harder than they would have liked (age related) but they said they believed they would have success. And they did. The job was perfection. And at a very reasonable cost.
Great service… Great prices… Great combination!!
Unfortunately the guys and gals of City Upholstery told me that none of the springs were broken and that they were simply fatigued. The only real and proper way to take care of that is a full springs replacement and I did not want to handle that at that moment. It's not exactly easy to find a spring carriage for 1980's Mercedes Benz seats. What's terrific is how service oriented these folks were. They told me the real deal and charged me a reasonable fee for the cost of taking the seats and then putting them back in.
City Upholstery is a US Furniture Store based in Havelock, North Carolina. City Upholstery is located at 611 E Main St, Havelock, NC 28532, USA.
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