Sarah Edrington
Please only go here if you need personal services not with A PREPAID label. You will be verbally abused by the owner. You will be treated extremely poorly which is unfortunate in such a small town like havelock who should represent much more respect for customers who keep these business's open.
Had pre-labeled boxes by UPS to drop off. Asked for a receipt. He refused saying I could take a pic of the labels if I wanted. I've been to many of these types of all-in-one stores and I have always gotten receipts printed out
I went in to drop of off a power wheels from Toys Rus to be returned. I recieved a prepaid return label for FedEx pick up. I double checked we could drop this off and showed the labels to the owner before hand. I also asked for tape to close the top of the box. He informed me it would cost $1 for tape on the box. I get that, nothing is free to use no big deal.
I often sit in the parking lot outside, building up patience, yearning and searching Maps for another business to use. I seeth with the anticipation of spending any time or money here i.e. - having to use their services.
I feel compelled to right this review. After how poorly we were treated for a simple drop off.
Walking through the front door makes my skin crawl with the anticipation of how terrible I am going to feel upon leaving.
Consistently terrible service and awful attitude. I never write reviews but after several years of coming here I felt compelled to take the time.
First time here. Great experience. No confusing do-it-yourself machines, just great and fast service from friendly associates. Impressed me enough to write a review.. which a never do.
I often thought that maybe they were having a bad day, but after 5 years I see that this isn't the case.
Guys, seriously - if this job sucks that bad sell the Franchise and go do something else. We all have done job changes before.
If you do not want to offer those services at your PACK AND MAIL PLUS business, then simply don't and you won't have to be so disgruntled over a simple return. It is a shame to have a business like this in Havelock to treat people that way. We were just looking for a simple extra hand with the box. NOTHING. MORE!
I am done - and will use USPS down the road or FedEx dropoff at the NB airport. Seriously, I am driving that far back and forth just to avoid this "business". I vote with my wallet, and my $$ is going elsewhere.
I am done - with walking in to handle my Business and trying to make you smile and get a small bit of respect for being the customer.
I have been self-employed before; customer service is #1 - always treat your customers like Gold, or at least with dignity. They are the ones keeping you in business.
Most convenient place in Havelock! If you need to mail something (FedEx, UPS, or Regular Mail, fax, copies, etc this is the place for you to go. I love supporting entrepreneurs plus this shop is so much needed in this small town. Thank you Pack & Mail you have helped me in so many ways.
- - Horrendous Attitude - - I am forced to leave 1 star.
The box was over 70lbs and the owner watched as my mother and I struggled and dropped the box over and over again. We asked for help, and he said "I AM NOT GETTING PAID FOR THIS", so he will not help. I'm sure my face was in a state of shock that a business owner would actually say that. When we asked for tape on the box and he said "PAY UP" and he would not do it for us. He DID end up putting the tape on as he slammed the box every time with the roller. We most certainly told him that was very uncalled for. We only wanted to drop this off and be on our way. In no way was I expecting confrontation from the owner for using HIS SERVICES. NO we did not pay for anything or send something personal, but we did use his services he offers to make a return with a prepaid label from Toys Rus.
Mr Pak&Mail is always melancholy at best and is acting like they are doing you a favor, Mrs Pak&Mail is just downright rude and nasty at most times - the personality equivalent of nails down a chalkboard.
Pack Mail Plus is a US Point Of Interest based in Havelock, North Carolina. Pack Mail Plus is located at 504 US Highway 70 W, Havelock, NC 28532, USA.
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